Frequently Asked Questions

These are just some of the general questions asked of our customer service department. We have put these here just to help answer some of the more common questions you may have.
 

Q.) By providing my e-mail address, does this mean you are going to send me all kinds of spam ?

A.) Absolutely Not ! By providing your e-mail, it will only be used to update you on the status of your order only. We DO NOT provide any information about our customers to third parties, including their e-mail addresses. We DO NOT send advertisement e-mails to our customers unless they request to be sent those e-mails. Our e-mail subscriber list is a separate list you must join, it is an opt-in/opt-out list. We will immediately honor any request to opt-out. Subscribers of our e-mail list receive mail from us approximately 4 times a year.

Q.) Will you be sending me flyers, catalogs, etc. through the mail ?

A.) Absolutely Not ! We do not send out unsolicited materials, either by mail or e-mail and we do not sell or trade customers personal information with any third parties either.

Q.) Can you send my order in discreet packaging ?

A.) Yes !  All orders are sent in plain packaging regardless of whether you request it our not. The shipping label will show that it was sent from "CY Worldwide, Inc." to further protect your privacy. We take your privacy seriously. 

Q.) Will your stores name appear on my credit card bill ?

A.) No it will not, any charge by us will appear as "CY Worldwide, Inc." Again to protect your right to privacy.

Q.) Can I come shop at the store rather than over the Internet ?

A.)  No, we do not have a  retail store open to the public. Our goods are sold through the Internet only. No exceptions !

Q.) I would prefer to shop by Catalog, can you send me a printed catalog ?

A.) At this time, we do not offer a printed catalog.

Q.) I don't have a credit card, can you ship my order COD ?

A.) No, we do not offer COD service, for alternative means of payment, please see our "Payment Terms" section

Q.) Can you send my order "No Signature required" ?

A.) We can only send the order not needing a signature, We can not request that no signature be obtained. Our shipping agents have their own rules and sometimes they require a signature at a given location for their own reasons. Also, most shipping agents require a signature on Overnight Packages because they want to be able to later prove that it was delivered overnight on time as requested.  

Q.) Do you sell to minors ?

A.) Not if we know. We take every step possible, but unfortunately we can't prevent it completely from happening. Unfortunately, at this time there is no fool proof way of verifying a person's age via the internet.

Have more Questions ?  Please contact Customer Service Click here